“Testers essentially are people who like to disrupt and break things so as to find out the true quality of a product. They have the inherent need to question things, are persistent in their questioning, and at the same time are also pessimists by nature. Their basic mindset is that unless they criticize, the quality of the product will not be improved.
A lot of times, it is upon the shoulders of testers to inform about build failures and to inform if the code is not written per the best standards
On the other hand, when an already overloaded testing team is told that it’s time or resource size is being halved – it leads to further frustration and creates an atmosphere of animosity.
Emotional Intelligence is a key skill which allows testers to come across as enterprising and solution-oriented and saves them from a sticky situation, So in these difficult situations, it is necessary for a tester to have good EQ, that helps him/her to handle such crises calmly and in a best possible way.”