Atomic Talk Title: Whose fault is that? It’s the wrong question.
Does your organisation have a “blame culture”? Is a scapegoat the first thing to look for when a mistake is made? This attitude towards errors and mistakes is actually very damaging. Rather than improving the situation, this leads to more errors which are harder to find. But there is a better way. Mistakes can be a very valuable learning tool, but the culture needs to change from blame to learning and forgiveness.
- Why a blame culture is so damaging, and wrong
- How mistakes can be used creatively, and why they aren’t morally wrong
- A better approach is to focus on learning from mistakes, and forgiving them.
Dorothy Graham has worked as an independent consultant and trainer in software testing and test automation for 50 years, and is co-author of 5 books: Software Inspection, Software Test Automation, Foundations of Software Testing, Experiences of Test Automation and A Journey Through Test Automation Patterns (see TestAutomationPatterns.org). She has been a popular and entertaining speaker at hundreds of conferences and events over the years. Dot has been on the boards of conferences and publications in software testing, including programme chair for EuroStar (twice). She was a founder member of the ISEB Software Testing Board and helped develop the first ISTQB Foundation Syllabus. She was awarded the European Excellence Award in Software Testing in 1999 and the first ISTQB Excellence Award in 2012. Now retired, she enjoys singing in choirs and small groups.